The author is writing about how a video made an US airline finally pay the damages they did to a passangers guitar
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At The End Of Control
added by TheModCom Team on Jul 27, 2009
'You trade control for participation. The more control you give to your members, the more they participate' writes the author. The 'no control' default is wrong.
Build a stronger online community by empowering your members
added by Esther on Jul 13, 2009
"Just because you are the community manager it doesn’t mean you should have all the power and responsibility.
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