
"All successful community relationships seem to share seven powerful ingredients. There may be other factors beyond this list, but if any of these seven are missing, community relationship building is that much more difficult. These seven strategies energize relationships, accommodate differences and perhaps most importantly manage the extraordinary impact of those who perceive themselves as victims.
Make realistic assessments of community attitudes. Listen to their fears and concerns, pursue and answer questions. Let what you learn drive your activities." [...]
While Lukaszewski did not write this specifically with online communities in mind, his strategies apply to online communities just as much as to any other type of community.