Online Community Platform & Services Satisfaction

Bill Johnston gives an overview of the findings of a study on community platforms (white label) providers.
 
"The Online Community Platform and Services Satisfaction research project was initiated in January of 2009 and published in March. The research project was conducted by the Online Community Research Network, and was created to provide insight about customer attitudes towards online community platform and service vendors, particularly around satisfaction. Further, we wanted to explore the unmet needs in the online community platform and services market.
We received approximately 208 completed surveys. Participants represent many sectors and markets include: large software companies, large community and social media destination sites, niche community sites, manufacturers, government and non-profits." [...]