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The Art of Responding to Feedback from Your Community
added by marcolz on Feb 1, 2010
Patrick O'Keefe published a video and the slideshow from his presentation at SXSW 2009 on his blog.
"The presentation is based around my three steps for responding to feedback. In short, they are: appreciate, acknowledge and consider. Be appreciative that someone contacted you, acknowledge their perspective and what they are saying and then consider it and how applicable it may or may not be." [...]
Author: Patrick O'Keefe
Source: Managing Communities
Published on: Mon, 01/02/2010 - 14:38
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