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Industry Insights
Is Twitter Finally Choosing a Business Model?
added by Edwina on Mar 9, 2010
The author provides a good overview of Twitter's potentially upcoming ad platform, how it will work and how it will influence users.
Top Ten Branded Social Media Nightmares
added by Edwina on Mar 2, 2010
Ron Callari reviews some of the worst social media nightmares of the past year, among them the United Breaks Guitars story and Domino's Pizza desaster.
69% of Companies Focus on Twitter; 61% Have No Clue of Its ROI
added by Daniela Arens on Feb 25, 2010
[...]
Expect Rapid Evolution of the Branded Support Community
added by Edwina on Jan 28, 2010
Jeremiah Owyang reflects on the evolution of customer support communities:
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