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10 things moderators should DO

10 things moderators should DO
Posted Tue, 24/03/2009 - 12:28
  1. Clearly state the groups rules, atmosphere and style on your “About this Group” page and the “Welcome-Message”
  2. Be there (responsibilities during holidays?) and be reachable (allow the members to send you personal messages)
  3. Check your guestbook entries, your contact requests and your private messages regularly (You wouldn’t believe where you can find urgent information!)
  4. Be quotable (otherwise the members react negatively)
  5. Look after your network - figure out VIP members, link yourself with core connectors – and inspire them to support you
  6. Develop knowledge about your group – otherwise people won't build up trust in you and your role
  7. Ensure it's all about people (passion and emotions), not about profiles or virtual lives
  8. Be neutral in conflicts – if you are not, ask another moderator to intervene
  9. Use verbal communication (i.e. phone) to solve conflicts especially when dealing with problematic members
  10. Allow criticism and discussions about you, set limits though
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