research

Bill Johnston shares his advice on conducting member research:  

Bill Johnston shares some insights from the Online Community & Social Media Compensation Study that was conducted by Forum One Networks in July of this

Tom Humbarger shares data from an experiment in which a community was actively managed for a while, and then any active community management was

This is an academic research paper from 2004 on why people hang out online. The authors examined asked members directly about their motivations for

The author explains how best to retweet on Twitter.

Mike Gotta outlines some thoughts from his work on interconnection between social networking and identity management.

Simon Chadwick has conducted hundreds of interviews with client-side researchers and concluded that “.. clients’ expectations of their research