online communities

Looks at how online communities - ucubed, couchsurfing, researchGATE, care2 and italki - mobilise users into offline social networking:  

A white paper produced by Lithium Technologies which provides social CRM solutions to power enterprise customer networks including Best Buy, Sony, AT&T, Research

A look at our changing attitude towards trusting social media sites:

Article on the growing role of community management including an insightful slideshow presentation:  

Latest blog post from one of our own members - Blaise. Take his quiz to find out whether you need to hire a community manager:

Millington shares why it's best to attract clusters of community members rather than just individuals:  

Interview with Sonny Gill, Community Manager for DeVry University. Audio available:

A list of online community examples from across the board - including TV, telecommunications, travel, finance, automotive, retail, non-profit and healthcare

Whilst in the past Reed has argued that communities add value to a website only if time and commitment are invested, he now questions whether communities can

Richard Millington explains why brands sometimes do a disservice to online communities: