moderation

Marketing to consumers on social networks is a fast-growing area for brands, who now want to “fish where the fishes are” as Coca-Cola’s recent social

Alison Driscoll shares her advice on managing Facebook groups.  

Angela Connor recounts a situation where she was asked to remove comments from her blog after a woman got so caught up in a situation that she posted

Angela Connor recommends that in order to keep your community active community managers have to stay on top of current events.

"The web is becoming an ever-changing society. There’s social media and networking and groups and forums (fora).

News of ReputationShare, a new service to track user's online 'reputations' (like credit records) which will facititate moderation and community

In this podcast, Bryan Person talks about how community managers or moderators should respond to requests by members wanting their posts removed from

A white paper examining the psychology and online behaviour of teens and tweens, and what that means for brands engaging with this group online.

Offering a community to any group of users is likened to being a great host. John explores the topic of being ready to start your own community,

Anonymity is a double-edged sword when it comes to an online community.