Here at The Mod Com we try to collate as many relevant, informative blog posts and white papers as we can to provide our members with links to some of the most insightful bloggers writing about community management.
As we upload more and more links, it can be a little difficult to discover them. If you find one or two authors you like, enter their name into the search function and the Mod Com will return any other articles we have by the same author.
Here I've listed just a few of our most prolific and popular blog posts from around the net.
In no particular order ...
1. Emoderation
Emoderation is an outsourced moderation and community management provider. Their team produces a regular blog including one of our own members, Tia Fisher who has uploaded a number of resources for our community. Here are just some of the blog posts we've uploaded over the past two years:
Starting Up Your Online Community A guide.
The Pitfalls of Community Management A list of the easily-avoided pitfalls when starting up your online community.
eModeration Whitepaper: Communities of Purpose It details best practice for the management of Communities of Purpose in order to maximise the engagement and support that these communities can offer their members.
Creating Culture Community "Six methods of doing more with your content moderation staff than just asking them to hit 'accept' or 'decline'. Given the proper training and rules of engagement, your talented moderation staff and help build fantastic culture."
You do Whaaat? A Glimpse Behind the Scenes of Technical Moderation "For anyone who believes that a moderator spends his or her time deleting rude words from forums and hitting 'reject' on naughty video submissions, read on ..."
Why Facebook Community Pages Could Be Bad for Brands "How have they been created? Who has control over them? And - most importantly to those who manage a brand's official page on Facebook - what are the implications for brands?"
Click here for more resources from eModeration. Tia Fisher is following us on Twitter @eModeration.
2. Radian 6
Radian 6 is a listening platform that allows brands to measure, analyse, report and engage in online communities.
A Different Look at Community Management How much collaboration does it take to raise a community?
Building and Sustaining Brand Communities A comprehensive e-book about building, managing and sustaining brand communities.
3. Brass Tack Thinking
Prolific author and Director of Community at Radian 6, Amber Naslund regularly shares her insights into community manager. She has since joined us on Twitter @AmberCadabra.
7 Sensible Strides Toward a Stronger Community Thoughts on community building.
The Ultimate Community Management FAQ A must read resource - particualarly prioritising engagement and human relations.
Five Myths of Community Management Community Management is a little more than socialising online.
4. Web Strategist
Blog from Jeremiah Owyang, Partner of Customer Strategy at Altimeter Group, a strategy consulting firm. Jeremiah's blog is recognised as a top analyst blog in the industry. He also follows us on Twitter @jowyang
How to Kick Start a Community Ways to increase traffic and engagement in your online community.
Community Managers Must Deliver ROI: Commandments for Surviving a Recession Advice for community managers on what they should measure, how they should report success and how to react to the increasing pressures of the economic crisis.
What a Community Manager Does Listen, Respond and Inform
Job Hazards of a Community Manager The difficulting of separating your personal and professional lives can be hard as a community manager.
Should Start-Ups Have Community Managers It depends.
Click here for more resources from Jeremiah Owyang
5. Blaisegv.com
One of own members and a prolific Blogger/Tweet addict, Blaise Grimes-Viort is Head of Communities and Social Media at National Magazine Company. He follows us on Twitter @blaisegv
10 Tips on Finding That Community Manager Job You Want Where to look.
How To Recruit a Community Manager Via Social Media Where to look and how to go about it.
7 Tips on Achieving Work/Life Balance as a Community Manager Avoid burning out.
How to Build Trust in Your Online Community: 8 Key Points How to create and engage a viable community.
What's the Difference Between a Community Manager and a Social Media Manager Is there room enough for two? Or are the two roles too similar?
Click here for more resources from Blaise.
Some other resources we have available from blogs we regularly visit include the following:
Social Media Today
"Our company, Social Media Today LLC, is a battle-tested, nimble team of former journalists, online managers, and advertising professionals who have come together to make a new kind of media company. With our backgrounds, and passions for, business-to-business and public policy conversations, we’ve decided to focus our efforts there. For these conversations we’d like to have, we’re assembling the world’s best bloggers and we provide them with an independent “playground” to include their posts, to comment and rate posts, and to connect with each other."
Click here for a list of our resources from Social Media Today
Social Times
"The Social Times vision is “learning the skills and tools necessary to help businesses and individuals build social capital.” ... We update our site daily with news and videos, and serve as a hub linking our users to all types of media pertaining to building social capital. The Social Times is the single place online that builds the community within the web industry both online and offline, and we look forward to seeing you at our next event."
Click here for a list of our resources from Social Times
Conversation Agent
"Valeria built one of the first online communities associated with Fast Company magazine. A brand strategist with 20 years of real-world corporate experience, 10 of which online, she’s worked with Fortune 500 and small start up companies in 5 industries. She specializes in taking companies to what’s next in their business cycle through marketing communications, customer dialogue, and brand advocacy." Conversation Agent is ranked among the top 25 marketing blogs in the world on AdAge Power150."
Click here for a list of our resources from Conversation Agent
Feverbee
"Richard Millington is an online community consultant currently working for the United Nations. In the past 8 years Richard has worked on 9 successful online communities and contributed to success of dozens more. Richard has helped a number of known brands launch their community efforts. These include two Fortune 500 businesses (AMD and BAE Systems), several entertainment businesses (Future Publishing, Interactive Gaming UK) and worked with large tourism destinations to develop their community building efforts (British Columbia Tourism Board)."
Click here for a list of our resources from Feverbee
The Community Roundtable
"The Community Roundtable is a virtual table where social media and community practitioners gather to meet, discuss challenges, celebrate successes, and hear from experts. Along with providing a welcoming environment in which to gather and learn, The Community Roundtable is dedicated to furthering the discipline of community management."
Click here for a list of our resources from The Community Roundtable
Bang the Table
"Online Community Engagement is a compendium of the thoughts, feelings, opinions and learnings of the people at Bang the Table. Our hope is to create a useful resource for anyone thinking about getting in to web based community engagement."
Click here for a list of our resources from Bang the Table
In addition to the Mod Com's members' blogs above, I'd also like to mention one of our other member's blogs - Practical Conversations by Kevin Micalizzi, on how we sustain web and social media conversations. He is also following us on Twitter @kevinmic
If you have a blog you'd like to share, please leave a link below. Cheers!
