challenges

Angela Connor recounts a situation where she was asked to remove comments from her blog after a woman got so caught up in a situation that she posted comments

Jeff Bullas shares some of the reasons executives mention for not wanting to use social media.  

Vanessa DiMauro shares her opinion on what you absolutely shouldn't do when managing a community.

Matt Mullenweg presents a list of things you should not do because they can severely harm your community.

This post by Angela Connor talks about a community manager chat session and has links to all the questions that were discussed in that session, for example:

In this podcast, Bryan Person talks about how community managers or moderators should respond to requests by members wanting their posts removed from the

Twitter have lately been targeted by spammers who attempted (and managed) to put their hashtags into the trending topics.

Matthew Rosenhaft shares his opinion on why online communities sometimes fail.

This article gives advice on how to deal with situations where a member of the community talks about suicide.

Holly Seddon gives advice on community moderation best practice. She outlines the different forms of moderation, when to edit or not and gives recommendations