
"All successful community relationships seem to share seven powerful ingredients.
The "Online Community Management Guidelines for Associations" was created to provide organizations with a frame on which to build internal community
Chances are that your organization’s success is reliant on building and maintaining healthy inter-personal and inter-
Patrick O'Keefe published a video and the slideshow from his presentation at SXSW 2009 on his blog.
Rawn Shah analyzed the different roles a community manager has towards different stakeholders and put together an overview of the values a community
Mike Gotta on the recent discussions of privacy:
Richard Millington shares some suggestions to encourage activity in the community:
Comparing it to traditional diplomacy, Rachel Happe looks at how companies can look at community management more formally.
Every online community or social networks has lurkers- people who read messages but never post, who join groups but never participate. This is a